ORDERS & DELIVERY
Below are some common questions about Orders & Delivery
How do I receive my order?
All products are delivered as instant digital downloads. You will get a secure link via email immediately after checkout.
What file formats are included?
All samples are in WAV format (24-bit), with MIDI files included when mentioned. This makes them compatible with any DAW or sampler.
Do I need special software to use the packs?
No. WAV and MIDI files work in all major DAWs like Ableton Live, FL Studio, Logic Pro, Cubase, Bitwig, Reaper and many hardware samplers.
What if I don’t get my download link?
Please check your spam folder first. If you still can’t find it, contact our support with your order number and we’ll resend it.
Can I re-download products if I lose them?
Yes. Reach out to our support with your order details, and we’ll provide a new download link.
LICENSING & USAGE
Below are some of are common questions about Licensing & Usage
Are all sounds royalty-free?
Yes, all our products are 100% royalty-free. You can use them in personal and commercial projects without extra costs.
Can I resell or share the samples?
No. Redistribution, reselling or sharing is strictly prohibited. The license only covers usage in your own music productions.
Can I use the samples in released tracks?
Absolutely. You can release tracks on streaming platforms, sell them on Beatport, Bandcamp or use them in live performances.
Do I need to credit the producer?
No credit is required, but if you want to mention the sample pack or artist, it’s always appreciated.
Are vocals included cleared for use?
Yes. All vocals are licensed royalty-free, but they cannot be redistributed as standalone material.
PAYMENTS & REFUNDS
Below are some common questions about Payments & Refunds
Which payment methods do you accept?
We accept PayPal, credit cards, and other secure methods supported by Shopify Payments.
Do you offer refunds?
Due to the nature of digital products, we do not offer refunds once the files have been downloaded.
Is my payment information safe?
Yes. All transactions are processed via encrypted payment gateways, so your data is fully secure.
Can I get an invoice for my purchase?
Yes. Invoices are automatically generated by Shopify and sent to your email after purchase.
Do you offer discounts or bundles?
Yes. We regularly have bundle deals and seasonal discounts. Subscribe to our newsletter to stay informed.